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CTA U-Pass

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U-Pass Card verification checks and improper use.

Recently, CTA began card verification checks at El stops throught the city, including the Loyola and Chicago Avenue stops. Students are reminded that U-Pass is for your personal use only. Any other person using the card, other than the person issued the card, can result in confiscation of your U-Pass and denial of riding privileges for a calendar year.  Confiscations can also be referred to Loyola's Office of Student Conduct & Community Relations.

 

 

 Important information for Fall 2014 deactivation and Spring 2015 activation below

 

All Students

New Students

Existing Students

U-Pass replacement

U-Pass troubleshooting

 All Students

U-Pass Fall 2014 deactivation and Spring 2015 activation

Program/ School

Winter Break deactivation

Spring 2015 term activation

Undergrad and Graduate students

December 16, 2014

January 12, 2015

Law School

December 18, 2014

January 14, 2015

Graduate Business

December 13, 2014

January 12, 2015

The unlimited U-Pass portion will deactivate at 11:59pm and activates at 2:01am on the dates listed above. You can continue to use your Ventra U-Pass when school is not in session, but you will need to load separate funds. U-Pass unlimited riding privileges are only available during the school term

Your Ventra U-Pass unlimited riding privilege automatically resumes when your next full-time term begins; Spring 2015 dates are in the table above. Students are responsible for all fare charges between terms. If your Ventra U-Pass has a negative balance, then the U-Pass portion will deactivate and not activate until you have a $0.00 or positive balance.

You can add funds or load an unlimited-ride 1-day, 3-day, 7-day or 30-day pass online at www.VentraChicago.com if you have a registered transit account, at any Ventra Vending Machine located at CTA rail stations,  and at hundreds of participating retail locations, please visit www.ventrachicago.com for more details. .

The unlimited riding portion of your U-Pass will be activated automatically given that you were registered as a full-time student as of January 5, 2015

Students  must be enrolled as a full-time student to qualify, please see FAQ for more information

 Please allow for 3-5 business days after registering as a full time student for your pass to activate. Please see U-Pass troubleshooting to verify activation 

 

Spring  2015 student U-Pass activation  and deactivation schedule. 

 

Program/ School

Spring 2015  activation

Spring 2015 deactivation

Undergrad and Graduate students

January 12, 2015

May 2, 2015

Law School

January 14 , 2014

May 16, 2015

Graduate Business

February 17, 2015

May 8, 2015

 

Existing Students:

 

1) Please allow for three to five business days after registering as a full time student for your pass to activate. If you are not sure if you registered within the period listed, please  see the procedures below to verify activation.

2) Your transit account must also be in good standing, with at least a $0.00 balance for the unlimited ride U-Pass portion to activate. Students are responsible for all negative balances on their Ventra account and there are no exceptions.  

3)  If your card is not working at the start of the term, please follow the procedures listed below You may also visit new student U-Pass distribution with specific questions; due to the high volume of student questions, there is no guarantee thatU-Pass will be able to answer individual questions via email from Januay 10- January 25.

4) If your U-Pass was lost, stolen, or discarded over break, there is a $50.00 replacement cost charged by CTA for a new card. The card is valid for five years from the date of issuance (i.e. August 2013), and a new card is no longer issued every term. Unfortunately, CTA does not waive the fee for stolen cards, even if there is a police report.

You can replace your U-Pass at the Damen Student Center Information Desk at the Lake Shore Campus.  You may also visit the Terry Student Center Information Desk starting August 25  for U-Pass replacement services.

New Students:

Distribution starts January 12, 2015 for all students newly eligible for U-Pass in the Damen Student Center Rm 214. Please see u-pass distribution for more information.

U-Pass replacement procedures

Student can visit either the Damen Student Center Information Desk or the Terry Student Center Information Desk to order a replacement U-Pass. CTA charges a replacement fee of  $50.00 for all lost or stolen U-Passes. If you Please see U-Pass Troubleshooting if your card is not operating correctly, please see U-Pass

Both locations require students to complete the U-Pass Replacement Pass Waiver. Replacements generally arrive in 5-7 business days

1) Damen Student Center accepts payment either in cash or Rambler Bucks. The desk is open year round, please visit Damen Student Center page for specific hours

2) Terry Student Center Information Desk only accepts payment in Rambler Bucks. The Terry Desk is normally open during the Fall and Spring terms. Please visit the Terry Student Center for specific hours.

If your existing U-Pass is no longer reading at all

 

Student U-Pass troubleshooting

My card is not reading correctly at the Ventra Machine (shows "stop" or "insufficient funds" at the turnstile and will not let me through)

1)  Verify your U-Pass entitlement  is active  at the Ventra website.  You will need your U-Pass card number  and expiration date (on the back of the card) to view this information Spring U-Pass information will appear approximately Janaury 9.

2) Verify at the Ventra website above that your card does not have a negative balance. New CTA procedures temporarily  deactivate U-Pass entitlement with as little as -$2.00. To correct negative balances:

3) Add money to bring the balance to $0.00. You can add money online or go to any Ventra machine, located at major EL stops, and add money to erase the negative balance.

4) If you feel the charges are in error,  please call Ventra Customer Service at 1-877-669-8368. Dial 1 for English or 2 for Spanish, then 0 (zero) for a Ventra Customer Service representative and explain your concern.

Negative balances are the responsibility of the student. Loyola University Chicago is not responsible for bringing a student’s transit card to a positive balance. 

 

My card will not read at all at a Ventra machine (at the Ventra machine it shows no balance or does not scan at all at the Ventra turnstiles).

1)     For a no cost replacement: Go to Ventra Customer Service at 165 N. Jefferson Ave, Mon -Fri 8:00am-4:30pm. If Ventra determines the card is not reading, they will issue a 7-day transit pass and a Ventra Defective Card Replacement Form. Bring the form you receive from Ventra  to the Terry Student Center or Damen Student Center Information Desk so they can order a replacement U-Pass free of charge. PLEASE VERIFY YOUR CARD IS NOT READING AT A VENTRA MACHINE AND, IF POSSIBLE, WITH A CTA ATTENDANT  BEFORE VISITING VENTRA CUSTOMER SERVICE. MANY TIMES THE CARD IS WORKING BUT HAS A NEGATIVE BALANCE

2)    To pay for a replacement: Go to the Terry Student Center Information Desk or Damen Student Center Information Desk and order a replacement U-Pass for $50.00. Without the Ventra Defective Card Replacement form, it is treated as just a lost or damaged card and the full replacement cost applies. Loyola does not have the authority to issue a free replacement U-Pass without the replacement form and does not have 7-day transit passes available.

 

My debit/ credit card was charged for a bus/ EL fare and I have a U-Pass

The Ventra system will charge any debit or credit cards with a WI-FI symbol  on the back of the card. Loyola University Chicago recommends that you remove your U-Pass from you wallet when touching the Ventra reader.

If your debit or credit card was charged, then contact the issuing bank orf financial institution for their procedures on challenging incorrect charges.

 

I cannot access my U-Pass account at the Ventra website

Call Ventra at 1-877-669-8368, dial 1 for English or 2 for Spanish and then 0 for a Customer Service Representative

U-Pass Information

The CTA U-Pass is your ticket to unlimited riding aboard CTA buses and trains. It offers all full time undergraduates and graduate students enrolled in participating programs unlimited use and an unparalleled opportunity to take advantage of everything Chicago has to offer. No cash is needed. It's your connection to shopping, sports events, social activities, art and entertainment centers, and anything else that grabs your attention.

Note: Summer U-Pass on-site distribution for Quinlan Graduate School of Business students has ended. Students who wish to pick up their pass can visit the Graduate School of Business' main office located on the 2nd Floor of the Quinlan School of Business (Water Tower Campus).

The following students' passes will be located at the Damen Student Center Information Desk (Lake Shore Campus):

The following graduate students' passes will be located at the Terry Student Center Information Desk, 2nd Floor (Water Tower Campus):

 

Qualifications and Enrollment

Generally all undergraduates with 12 or more credit hours. A more complete list is listed on the FAQs page. All eligible students are automatically enrolled and charged a non-refundable fee.

How It Works

On the bus: Touch your Ventra card to the Ventra reader. If you leave it in your wallet or purse, then you could be charged a fare if you have debit / credit cards with a Wi-Fi symbol on them.

On the train:Touch your Ventra card to the Ventra reader at the turnstyle and wait for the Go light. Do not touch it multiple times or leave it in your wallet or purse since you could be charged a full fare if you have debit / credit cards with a Wi-Fi symbol. 

For more information, see the CTA U-Pass page.

Rules and Conditions

Please see our FAQs page for more information.

Contact Information

Students are encouraged to contact the Loyola U-Pass email with and issues or concerns. Include your student ID number and the exact nature of your concern. Students may also contact the Damen Student Center Information Desk at 773.508.8770 or the Terry Student Center Information Desk at 312-915-6642.

Students are also encouraged to contact U-Pass at cta-upass@transitchicago.com or call 1-888-YOUR-CTA.

Chicago Transit Authority
567 W Lake Street, 2nd Floor
Chicago, IL  60661

For more information about the Chicago Transit Authority, visit CTA's website.

    

Loyola

1032 W. Sheridan Rd., Chicago, IL 60660 ยท 773-274-3000

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