ResNet is integrated with all departments within Information Technology Services utilizing the HEAT ticketing system. This provides a seamless transition for our customers by allowing them to submit Call Tickets for support without directly contacting ResNet via telephone. Self-Service requests are available 24 hours a day, 7 days per week via e-mail. E-mail is incorporated with HEAT to create a ticket if you send it using your Loyola GroupWise account.  

To submit a request for service or support, please send an e-mail to Resnet@luc.edu from your Loyola GroupWise account with the following information:

• Complete Contact Information:  Full name, Loyola Username, and phone number.
  If you live on-campus, please include your residence hall and room number.
• A thoroughdescription of the service request or problem.
• For registration requests, please include the MAC address of the device.

You will receive an e-mail confirmation to your Loyola e-mail address when a ticket is created.