GenAI for Process Improvement and Related Use Cases

In the rapidly evolving landscape of financial services, the integration of Generative Artificial Intelligence (GenAI) presents an unprecedented opportunity for innovation and efficiency. In this session, we will explore the transformative potential of GenAI technologies. We will delve into real-world use cases, showcasing how financial institutions are harnessing GenAI to streamline operations, enhance customer experiences, and foster innovation. From automating complex document processing to generating personalized financial advice, GenAI is redefining the paradigms of service delivery in the financial sector.

About the speakers

Ram Peddu is Chief Data & Analytics Officer at BMO. Ram has over 15 years’ experience leading various analytic initiatives across multiple functions in banking having worked for companies such as Citizens Bank, JP Morgan Chase, and American Express. He is passionate about bringing analytic transformation by getting the right people together to solve business problems at the bank. Ram has a master’s in Computer Science and MBA from North Western University, Kellogg School of Management. Ram is a long-distance runner and loves to play tennis with his kids.

Donald High is Chief Data Scientist at the Internal Revenue Service.

Gary Class is an Industry Strategist of Financial Services at Teradata. His specialties include strategy development, database marketing, and marketing channel management in financial services.