FAQs
FREQUENTLY ASKED QUESTIONS
- What is a matriculation fee?
Instead of paying separate fees for new student oreintation, transcripts, application for graduation and re-enrollment, students pay a one-time matriculation fee, in lieu of individual fees for specific services. Click here for additional information.
- What is the Student Activity Fee?
The Student Activity Fee (also known as Student Activity Services and Program Fees) are charged by the Division of Student Development during the Fall and Spring semesters to all undergraduate and graduate students. It is also charged to the undergraduate students during the Summer. This fee funds multiple programs and services for students depending upon the term. Some of the services include: the Wellness Center, Halas membership, shuttle bus and 8-ride programs. A portion of the fee is given back to the student in the form of funding for clubs and organizations. In addition, the fee funds a few special events organized by the students and administrators. Find more information about the Student Activity Fee from the Division of Student Development page.
- What is the Bursar's payment address?
Payments should be mailed to:
Loyola University Chicago
3953 Solutions Center
Chicago, IL 60677-3009
Please include the payment coupon found with your e-Bill and your student ID number including the zeros on checks or money orders sent as a tuition payment.
You may also pay in person at one of our cashier offices:
Lake Shore Campus: Sullivan Center Suite 190
Water Tower Campus: 25 E. Pearson Lobby, Corboy Law Center - When does Loyola assess a late fee and how much is it?
The Office of the Bursar reserves the right to assess a late fee at any point after the payment due date for unpaid accounts. The late fee is 1.5% of the unpaid balance and may be assessed every 30 days until the account is paid in full.
- I have a hold on my account. How does that affect me?
You may view holds on your registration on LOCUS, Loyola's online student services. For a financial hold to be removed, all debts and requirements must be met. Unmet debts will prevent you from receiving a transcript or your diploma. Furthermore, you will not be able to register for future terms until your account balance is at $0.00. Please note that any payments made by personal check may be held for up to 14 business days before officially clearing the account of any holds or debts.
If you have signed up for an installment plan (iPlan), your account will have a service indicator attached to it. This service indicator does not block your ability to register. This is merely an indicator that you are enrolled in an installment plan. - When will I receive an e-Bill? When is it due?
Electronic billing statements are generated on the 15th day of every month and can be found on LOCUS. Any charges not covered by financial aid are due on the 5th day of the following month. E-Bills notifications will be sent to the student's Loyola email address as well as the email of any third party the student has set up to have Parent/Guest Access to the e-Bills.
In addition, you are always able to check the Account Summary on LOCUS. If a charge on the e-Bill is incorrect, students should contact the Bursar's Office. More information on e-Bills can be found at Electronic Billing. - How do I know if Loyola receives my payment?
You may verify whether your payment has been received by logging onto LOCUS and viewing your Account Summary. If you receive an e-Bill but you know that you have sent a payment, it is possible your payment arrived after the e-Bills were generated. Contact the Bursar's Office if your payment cannot be verified on LOCUS.
- I am expecting a refund. How much is it? How will I receive it?
You may verify that a refund check or direct deposit has been generated and for how much by checking your tuition account on LOCUS. According to university policy, all refund checks are to be picked up by the student at the Lakeshore Campus Bursar's Office, unless the student is signed up for direct deposit into his/her bank account. Direct Deposit information should be entered in LOCUS under Campus Finances and Refund DDP Profile. It is the student's responsibility to update address and banking information. Incorrect banking information for direct deposit will result in a refund check being generated and mailed to your permanent address.
Students not signed up for Direct Deposit will be required to pick up paper checks in person at the Lakeshore Campus Bursar's Office. Checks will only be available the week after the refund is processed in LOCUS, on Wednesdays from 12-4:30 and Thursdays from 8:30-12.
Credit balances resulting from a credit card payment on TouchNet will be refunded back to the credit card used to process that payment (less the 2.75% convenience fee which is retained by TouchNet).
Refunds resulting from PLUS loans will be sent in the parent's name to the parent's address.Traditionally, Graduate student financial aid begins to post prior to the beginning of the term. Undergraduate student financial aid begins to post at the end of the add/drop period. Please allow two weeks for a refund to be processed by the Office of the Bursar once the excess credit has applied to the account.
If we do not have a valid permanent address on file, a refund will not be processed in any manner.
- How do I waive out of Loyola's health insurance program?
To waive your health insurance premium, follow the steps outlined in LOCUS under Campus Finances.
Once you have waived out of Loyola's health insurance program, you will receive a confirmation e-mail. Keep this e-mail for your records. You will be asked to present this e-mail in the event of a waiver dispute. - How much does tuition cost?
To view tuition rates, visit the Tuition and Fees page.
- I am having trouble paying my tuition balance. What can I do?
For loan options, contact the Office of Student Financial Assistance at: 773.508.7704; or e-mail: finaid@luc.edu. If your balance is not paid by the end of the term, your account may be sent to a professional collection agency where additional collection costs may be added to your already-existing tuition balance. Furthermore, the unpaid tuition balance may negatively affect your credit report. It is very important that your account is paid by the end of each term.
- What forms of payment does Loyola accept?
We accept cash, checks, e-checks (ACH), and credit cards. ACH and credit card payments may be made through LOCUS. Loyola accepts American Express, Discover and MasterCard online via TouchNet PayPath. We do not accept Visa. There is a 2.75% non-refundable charge for credit card use. There is no fee for using ACH online.
- Does Loyola offer installment plans?
If you would like to pay your education expenses monthly, Loyola offers an installment plan (iPlan). Enrollment is available through LOCUS. Visit the iPlan website for more information.
- Where can I get information, or make a payment on my student loans held by Loyola?
Educational Computer Systems Incorporated (ECSI) handles the billing and customer service of your student loans. ECSI is a billing service for the university, not a collection agency. For more information, or to review your account online, please visit www.ecsi.net. To contact ECSI by phone, call: 888.549.3274.
To make a payment on your loan account, please mail the check or money order, referencing your Social Security Number, to:
Loyola University Chicago
c/o ECSI
181 Montour Run Road
Coraopolis, PA 15108-9408 - How do I disable the Popup Blocker so I can make electronic payments?