Card Activation

U-Pass Activation & Instructions 

When you receive a new U-Pass, you must call 877-450-5328 to activate your card. You will be asked to input your student ID number along with the 16 digits on the back of your Ventra card. 

Once activated, the U-Pass can only be used on CTA trains and buses.

How To Use Your U-Pass 

CTA Train Stations 

When entering a CTA train station: 

1. Tap your physical Ventra card to the Ventra reader at the turnstile. 
2. Wait for the “Go” light. 
3. Proceed through the turnstile once the light appears. 
4. Do not tap your card multiple times. Doing so could result in a negative balance and temporarily deactivate your U-Pass. 

CTA Buses 

When boarding a CTA bus: 

1. Have your physical Ventra card ready. 
2. Touch the card to the Ventra reader as you enter the bus. 
3. Wait for the reader to process your card before proceeding.  

Tips & Best Practices 

• Your U-Pass must be used through a physical card to work. It cannot be added to your phone's digital "wallet."
• The correct expiration date for your card is printed on the back of the card. 
• Your permanent U-Pass should last for your entire time at Loyola. 
• Outside of designated activation dates, your U-Pass can be used as a regular fare card, allowing you to add additional funds and passes. 

Important: The U-Pass is not valid for PACE or Metra services. 

Troubleshooting 

Lost/Stolen Card 

If you lose your permanent U-Pass, there is a $50 replacement fee.