Loyola University Chicago

Financial Services

Kronos FAQs

Yes, in order to access Kronos on a phone or tablet, you will need to download the Kronos Mobile app. This option is available to managers only. 

Steps for downloading the Kronos Mobile app

  1. You may download the Kronos Mobile app from either the Google Play Store or the iPhone app store.  (If you are downloading this on an iPad, you will need to download the iPhone app.)
  2. Enter the following URL into the “Server” field: https://kronos.luc.edu/wfc. Please note that this is slightly different than the web application URL.
  3. Log in using your regular username (all lower case) and password.

For additional documentation and job aids, please visit the Payroll Services website.

We have a number of Kronos Training manuals & tutorials posted on our webpage under Documentation & Tutorials.

The manuals will walk you through everything from entering time to approving your timecard (or the timecards of your direct reports).

If you’d like additional one-on-one training, please contact the Kronos Help Desk.

Navigate to the Workspace icon in the upper right hand of the screen and scroll right to select “My Information”. Your timecard will open in a new tab.

Follow the step-by-step instructions posted on our website for Transferring Hours.

If you are unsure which position you should be transferring to, please contact the Kronos Help Desk

Yes, Kronos Version 8 is compatible with Google Chrome.

Here are a couple of troubleshooting tips:

  1. Make sure you are accessing the right Kronos URL by following this link: https://kronos.luc.edu/
  2. Make sure you are entering your username in all lower case letters
  3. Reset your password with Loyola Password Self Service.

*Note – password changes must meet Loyola’s password requirements:

  • Minimum of 8 characters
  • 2 numbers
  • No special characters (!@#$%*)
  • Be something you have never used before

If you are using Internet Explorer and the timecard does not load, there may be an issue with the Compatibility mode. Please reboot your computer first to see if that corrects the issue. You may also try the following in Internet Explorer:

Select  Tools > Compatibility view settings > Remove luc.edu from list of Websites you've added to Compatibility View

Select  Tools > Compatibility view settings > Remove Check mark from “Display intranet sites in compatibility View”

Select  Tools > Compatibility view settings > Remove Check mark from “Use Microsoft compatibility lists”

Page 20 of  Managing Timecards will walk you through adding and deleting notes and  comments.

Most likely either you or your supervisor has approved your timecard.  Once a timecard is approved, no additional changes can be made by the employee.  Removing both the manager and employee approval should unlock the timecard and allow further edits to be made.

Your manager will need to email a signed Manual Timecard for any hours that were not entered and approved in Kronos.  

Please note that completed manual timecards must be received by 2pm on the Monday following the pay period end in order for the hours to be included on that Friday’s pay date.  If a timecard is received after the 2pm deadline, the hours will most likely be paid out on the following payroll. 

For Non-exempt employees who forget to approve their hours, but have a manager approval, they will be paid for the hours recorded on the timecard. If neither the employee nor the supervisor approve the timecard by the deadline, the employee will not be paid for the hours on the timecard. If this happens, please contact Payroll ASAP.

Exempt (salaried) employees whose Kronos timecards are missing both the employee and manager approvals will typically not have their exception hours (i.e. vacation, sick, holiday, personal, etc) transfer through to the payroll system.  This can potentially throw off leave balances and lead to employees having their pay processed incorrectly.

If it is past the Kronos sign-off deadline at noon on the Monday following the pay period end, please have your supervisor send an email ASAP to kronoshelpdesk@luc.edu explaining the situation and approving the hours that were entered in Kronos.

Your supervisor will need to fill out a Kronos Supervisory Rights form. Once complete, this should be emailed to kronoshelpdesk@luc.edu.

The deadline for manual time cards will typically be 2pm on the Monday following the end of the pay period.  If the deadline changes due to a shortened payroll processing period, we will notify users in advance by email.

Yes.  Kronos is accessible outside of the firewall.  This means you should be able to access Kronos from computers that are not connected to the Loyola network. 

If you receive the error message below in Internet Explorer you may need to add https://knowledgepass.kronos.com as a Trusted Site.  Alternatively, you can access KnowledgePass in Chrome or Firefox.

"The following parameters are missing: solutionid,personnumber,firstname,lastname"