Support for online classes

Loyola University is dedicated to helping students succeed in their education endeavors. There are many resources to assist you with your online courses. You can find brief descriptions of the various types of support with links to the respective pages, as well as quick links to each, available on the left side of the page.

Student Complaint Procedure

Students enrolled in online courses and programs are able to follow the same procedure as on-campus students if a grievance with the University arises. Learn more about the procedure for filing a complaint at our Student Complaint Procedure page. 

Technology Support

• ITS Help Desk
  The ITS Help Desk provides the Loyola community with a single point of contact for technology support.
• Sakai
  At Loyola, Sakai acts as an electronic extension of classroom teaching.
• Zoom
  Zoom is a tool often utilized for online courses, allowing instructors to collaborate online in real-time, through a "virtual meeting."
• LOCUS
  LOCUS is Loyola's information portal for a wide variety of tasks that a student can perform online.

Academic Services

• Center for Tutoring and Academic Excellence
  The Center for Tutoring and Academic Excellence (CTAE) offers a collaborative learning model for small group tutoring, tutor-led study halls, academic support workshops, and academic coaching.
• Library Tools for Distance Education Students
  As a part of Loyola's online student community, you have access to the wealth of knowledge contained in our libraries. You can request materials, and return books via mail. Research assistance is available as well. Find out more about limitations, fees, and contact information here.
• Student Advising
• Writing Center
  The Writing Center provides online tutoring for all students. Anyone with a Loyola user ID and password can sign up for an appointment to meet with an online tutor.

Student Support Services

• Career Development Center
  The Career Development Center (CDC) serves all Loyola students and alumni as a source for career assessment, career education and assistance with the job search.
• Financial Aid Office
  The Financial Aid Office reviews student applications for financial aid with a priority application deadline of March 1.
• Loyola University Chicago Bookstore
  The Loyola University Chicago Bookstore offers online students the ability to obtain course materials through two web-based stores.
• Military Veteran Student Services
  The Office of Military Veteran Student Services supports the successful transition from military service to Loyola University Chicago and beyond.
• Office of the Bursar
  The Office of the Bursar helps students navigate and manage Loyola expenses so they can focus on their education.
• Office of Student Conduct and Conflict Resolution (OSCCR)
  The Office of Student Conduct and Conflict Resolution (OSCCR) is responsible for promoting and enforcing the Community Standards and supporting The Student Promise.
• Registration and Records
  The Office of Registration and Records exists to serve the needs of the students, both on-campus and online, and to safeguard the integrity of the students’ educational record.
• Student Accessibility Center
  The Student Accessibility Center (SAC) serves students with disabilities by creating and fostering an accessible learning environment.
• Student Services Hub
  The Hub is designed to be a first stop for all students and visitors to get immediate help, answers and directions on what to do, or where to go, next.
• The Wellness Center
  The Loyola University Chicago Wellness Center offers online students health information, web-based wellness resources and violence prevention tools.