Loyola University Chicago

Office of the Dean of Students

Division of Student Development

CARE FAQs

You can access CARE services by contacting (via email or phone) any of the members of the Office of the Dean of Students staff or by submitting a BCT Report (on the right) and selecting the “General Concern (CARE)” report type.

CARE is short for Coordinated Assistance and Resource Education.  CARE services are designed to assist and support students through challenging times.  When a student requests CARE services or is referred for CARE services they are given an opportunity to work with a member of the Office of the Dean of Students staff to gain awareness of, or access to, various resources, engage in dialogue about solutions, and ultimately gain support to assist with navigating difficult or challenging situations.  CARE services are not meant to replace BCT referrals.  If a student is experiencing serious mental health concerns or is demonstrating concerning behavior a BCT report should be filed.  If you are unsure whether or not to access CARE services or BCT, err on the side of caution and submit a BCT report (on the right).

CARE services vary depending on the situation.  Examples include, but are not limited to:

  • Professor outreach when a student is experiencing illness longer than 5 business days or has experienced a loss of a loved one.
  • Resource connection when a student is managing financial hardship, struggling academically, feeling isolation or having difficulty transitioning to campus.
  • Personal 1-1 support to navigate a difficult experience and discuss various options or solutions.

Students who access CARE services are assured privacy and sensitivity. At times, however, information may need to be shared with campus partners outside of the DOS in order to make sure a student’s needs are met or safety is supported. Resolution of CARE matters will be conducted with extreme discretion and respect for the student’s dignity.

CARE services are "opt-in," meaning that a staff member will reach out, but students retain the choice to accept or reject the outreach. When a BCT report is filed students are required to respond to outreach and comply with requests made by the Office of the Dean of Students.

CARE services do not replace these valuable resources, instead they work to connect the student to a strong network of support. Often students feel overwhelmed by having to make contact with multiple offices across campus and instead seek out a central point of contact with whom to consult to learn where to go next. CARE services offer a single point of contact and are designed to eliminate the "bounce" effect students sometimes feel while trying to navigate campus resources.