Loyola University Chicago

Student Accessibility Center

Student Academic Services

Our Staff

Betsi Burns

Director, Learning & Student Success


Betsi Burns received her bachelor’s degree in Psychology and Law and Society with Phi Beta Kappa honors from Purdue University, her master’s degree in Higher Education Administration from Northwestern University, and is currently pursuing her PhD in Sociology from Loyola University Chicago. Betsi currently serves as Director of Learning and Student Success at Loyola University Chicago, and is passionate about supporting students in various capacities. With her experience in athletics, academic advising, and program development, Betsi is dedicated to providing students with excellent student development services, as well as challenging them to make the most of their own college experiences. Betsi has held administrative leadership positions at Northwestern University and currently serves on Council for Student Success, and chairs the Student Academic Services Assessment Committee. In her role, Betsi oversees the Student Accessibility Center, the Tutoring Center, and manages the Sullivan Center building operations. She is also a member of AHEAD (Association on Higher Education and Disability), NASPA (Student Affairs Administrators in Higher Education) and NACADA (the Global Community for Academic Advising).


Katie Tappel

Associate Director


Katie Tappel earned her Bachelor's degrees in Spanish and Psychology from John Carroll University in Cleveland, Ohio. She later earned her Master's degree in Rehabilitation Counseling and Psychology, with a concentration in Psychiatric Disabilities and Mental Health from the University of North Carolina - Chapel Hill. Before transitioning to higher education, Katie gained valuable experience in mental health and non-profit organizations. She worked as a mental health and substance abuse outpatient therapist, and she was a supervisor in a program for adolescents and young adults in foster care with mental health issues. Her favorite part of her job is getting to know her students beyond the registration appointment! In her free time, Katie loves reading, doodling, baking, and exercising. 


Benjamin Suits Baer

Accessibility Specialist


Ben is excited to be a part of the Loyola family. Ben earned his Bachelor’s degree in Individualized Study from Rochester Institute of Technology in Rochester, NY focusing in biomedical science, Deaf culture, and American history. Afterwards, Ben decided to pursue a Master’s of Higher Education and Student Affairs Administration at Canisius College in Buffalo, NY focusing on disability/accessibility services. While at Canisius, Ben worked at varying higher education institutions in the Buffalo area working in athletics, institutional advancement, residence life, and accessibility services. Ben completed his Master’s thesis with an emphasis on program alumni and their knowledge of disability awareness and culture. Ben is looking forward to being a member of the SAC team.

You can find Ben on the wall at the local climbing gyms. Ben also enjoys reading, watching movies, drinking copious amounts of coffee, hiking, and playing sports. Born in Minnesota, Ben is a diehard fan of the Vikings!


Matt Williams

Accessibility Specialist


 Staff pic

Matt Williams was born and raised in Tulsa, OK, where he lived until starting his undergraduate studies.  He completed his Bachelor of Arts in Sociology in 2016 at Oklahoma State University.  After two years of working full-time to save money for grad school, he made the 700 mile move to Chicago and began attending graduate school at Loyola.  During this time, he worked with the team at Learning & Student Success for his Internship.  He completed his Master of Education in Higher Education in May of 2020, and is thrilled to be returning to this team in a more official capacity! 

In his spare time, Matt loves video games, music, reading, and television - so generally any media that allows him to stop thinking for the day and just have fun!   


Hollie Ferrer

Accessibility Specialist


 Staff pic

Hollie Ferrer completed her undergraduate studies in Psychology at Bradley University and is returning to LUC as a staff member after obtaining her Master's degree in Social Work and Women’s Studies and Gender Studies from the University. Hollie is excited to be with SAC again after working as a graduate assistant for the office while pursuing her degrees. In her free time, she enjoys reading, drawing, hanging out with her cats, baking, and playing video and tabletop games.