Introducing TeamDynamix
TeamDynamix (TDX) Powers the ITS Service Desk
TDX is a comprehensive, cloud-based platform designed to improve IT Service Management (ITSM) at Loyola University Chicago. Serving as a modern, mobile-friendly service management tool, TDX provides the university community with a centralized hub to request support, access services, and find answers, thereby streamlining service delivery and promoting efficiency and collaboration across departments.
Within TDX, the Service Catalog serves as a centralized repository of all IT services available to students, faculty, and staff. This user-friendly catalog allows individuals to easily browse and request services, access detailed information, and understand associated processes, thereby simplifying interactions with IT resources.
The Information Technology Services (ITS) department is the primary owner and administrator of TDX at Loyola. ITS manages, maintains the system, and provides support to ensure the platform meets the evolving needs of our community.
Implementing TDX offers several benefits:
- Enhanced Efficiency: TDX's no-code platform reduces administrative overhead by enabling easy configuration and automation of workflows without extensive programming knowledge.
- Improved User Experience: The intuitive self-service portal empowers users to find information and request services seamlessly, while the integrated knowledge base provides immediate access to solutions for common issues.
- Scalability and Flexibility: TDX's enterprise licensing model allows for expansion beyond IT services, enabling other departments to utilize the platform and promoting a unified service management approach. This scalability ensures that TDX can adapt to the university's growing and changing needs.
- Robust Reporting and Analytics: Advanced reporting tools within TDX offer insights into service performance, facilitating data-driven decision-making. Customizable dashboards cater to the specific needs of different university stakeholders, enhancing transparency and accountability.
To get started with TDX, university students, faculty and staff can access the platform using their standard login credentials. Support resources are available to assist users in navigating and utilizing TDX effectively. For personalized assistance, please contact the ITS Service Desk at 773-508-4487 or via email at ITSServiceDesk@luc.edu.
By adopting TDX, Loyola aims to create a more efficient, user-friendly, and collaborative environment, aligning our IT services and project management with the institution's strategic goals.
Frequently Asked Questions
When will TDX be available?
TDX will be live on March 8, 2025.
Will there be training sessions?
Yes, for ITS staff members. TDX training will be held the weeks of February 24 and March 3, 2025.
How will these tools benefit our department?
TDX will improve our ticket resolution times and enhance customer satisfaction.
TeamDynamix (TDX) Powers the ITS Service Desk
TDX is a comprehensive, cloud-based platform designed to improve IT Service Management (ITSM) at Loyola University Chicago. Serving as a modern, mobile-friendly service management tool, TDX provides the university community with a centralized hub to request support, access services, and find answers, thereby streamlining service delivery and promoting efficiency and collaboration across departments.
Within TDX, the Service Catalog serves as a centralized repository of all IT services available to students, faculty, and staff. This user-friendly catalog allows individuals to easily browse and request services, access detailed information, and understand associated processes, thereby simplifying interactions with IT resources.
The Information Technology Services (ITS) department is the primary owner and administrator of TDX at Loyola. ITS manages, maintains the system, and provides support to ensure the platform meets the evolving needs of our community.
Implementing TDX offers several benefits:
- Enhanced Efficiency: TDX's no-code platform reduces administrative overhead by enabling easy configuration and automation of workflows without extensive programming knowledge.
- Improved User Experience: The intuitive self-service portal empowers users to find information and request services seamlessly, while the integrated knowledge base provides immediate access to solutions for common issues.
- Scalability and Flexibility: TDX's enterprise licensing model allows for expansion beyond IT services, enabling other departments to utilize the platform and promoting a unified service management approach. This scalability ensures that TDX can adapt to the university's growing and changing needs.
- Robust Reporting and Analytics: Advanced reporting tools within TDX offer insights into service performance, facilitating data-driven decision-making. Customizable dashboards cater to the specific needs of different university stakeholders, enhancing transparency and accountability.
To get started with TDX, university students, faculty and staff can access the platform using their standard login credentials. Support resources are available to assist users in navigating and utilizing TDX effectively. For personalized assistance, please contact the ITS Service Desk at 773-508-4487 or via email at ITSServiceDesk@luc.edu.
By adopting TDX, Loyola aims to create a more efficient, user-friendly, and collaborative environment, aligning our IT services and project management with the institution's strategic goals.
Frequently Asked Questions
When will TDX be available?
TDX will be live on March 8, 2025.
Will there be training sessions?
Yes, for ITS staff members. TDX training will be held the weeks of February 24 and March 3, 2025.
How will these tools benefit our department?
TDX will improve our ticket resolution times and enhance customer satisfaction.