Loyola University Chicago
Information Technology Services
Top 5 Services
Resources
Let's get going!
To students new to Loyola, before you arrive at orientation, you’ll have 4 stages to complete on the Technology Roadmap. There are short videos (or PDFs) to review that will guide you through the stages.
LEARN MORENews
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LUC Secure Wireless Network
Important Changes to Loyola's Wireless Network
On Monday, August 20, Loyola’s wireless network “loyola” will be retired. All faculty, staff and students currently using “loyola” will need to change their wireless connection to “LUC.” The “LUC” wireless network provides a more secure and encrypted connection to Loyola’s network. If you are currently using “LUC,” no changes are required to your devices.
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ITS Service Desk
ITS Help Desk Name Change
The ITS Help Desk has changed its name to the “ITS Service Desk” and has launched a new service portal. Connect to the new service portal on the ITS home page by clicking on any of the three buttons labeled: “Report an Issue,” “Make a Request,” or “Find Answers.” We have added a new email address to contact us, itsservicedesk@luc.edu. The helpdesk@luc.edu contact address remains and our telephone support continues to be the same. Reach us via phone at 8-4ITS, 8-4487, or (773) 508-4487. Please offer suggestions or feedback to assist us with improving this offering by contacting us at itsservicedesk@luc.edu.
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HIPAA@Loyola University Chicago
Mandatory HIPAA Training for all Full-Time Faculty & Staff
New this year, as part of Loyola’s efforts to secure personal health information (PHI), the University has implemented required training as part of our efforts to remain in compliance with the Health Insurance Portability and Accountability Act (HIPAA). HIPAA Training for all full-time staff began on August 6 and must be completed by August 31. Training for full-time faculty will begin on September 17. For more information please visit: www.luc.edu/hipaa
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ITS Website Redesign
Welcome to the newly redesigned Information Technology Services website! The redesign allows for more centralized information and resources for all things ITS. The left-hand navigation menu on the main page is organized to provide a listing of the top five common resources and answers to questions. Along the top, you will find drop-down menus that highlight the other services as well as drop-down menus for a few key areas such as Digital Media Services (DMS), and Instructional Technology & Research Support (ITRS). We have also added details about the various teams within ITS to provide clarity and a better understanding of the groups and the technologies we support. If you like to offer suggestions or feedback to assist us with improving the website, please contact us at 773.508-4ITS or by email at helpdesk@luc.edu -
Microsoft OneDrive Replaces Box
Microsoft OneDrive has replaced Box as Loyola’s cloud-based document storage solution. Learn more at https://luc.edu/its/services/onedrive/.
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Panopto Replaces Kaltura
Panopto has replaced Kaltura as Loyola’s video repository and streaming service. Learn more at https://luc.edu/its/itrs/teachingwithtechnology/panopto/.
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Zoom Replaces Adobe Connect
Zoom has replaced Adobe Connect as Loyola’s Web Conferencing and Online Synchronous Classroom solution. Learn more at https://luc.edu/its/itrs/teachingwithtechnology/zoom/.
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New Sakai Retention Policies
Sakai course sites greater than two years old have been deleted and a regular practice of deleting course sites greater than two years has been put in place. Learn more at https://luc.edu/its/itrs/sakai/sakairetentionpolicies/.
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