Loyola University Chicago
Information Technology Services
Technology Roadmap
New Students: Let's get going!
Before you arrive at orientation, please complete the 4 stages of the Technology Roadmap. We have provided short videos and PDFs to guide you through the stages.
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Information Security Office
Latest Phishing Scams
Read about the latest phishing emails and websites that we have seen. Users should not click any links in these emails and should delete them right away. As a reminder, Loyola will never ask for your password or to verify your account.
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ITRS
Learning Analytics - Phase 2
Learning analytics has become an increasingly hot topic of discussion in higher education. It can be best described as the process of interpreting course data collected from online interactions with content, activities, and other individuals. The goal is to use this information to improve student engagement and learning outcomes in future courses. Last spring, ITS launched a new Learning Analytics initiative. Phase 1 continues to be available, with Phase 2 slated for release January 2020. For more information, please visit Learning Analytics.
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ITRS
Qualtrics is Coming to LUC
Loyola recently purchased a site-wide supscription to Qualtrics. ITS is currently working with Qualtrics and with university academic and functional departments to appropriately configure the application for use at Loyola. We anticipate the application will be available soon.
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University Information Security Office
Security Awareness and Compliance Training
During the week of September 16, faculty and staff will receive an email containing Information Security Awareness and Basic Compliance training invitations about the training programs that must be completed by October 18. -
LDE Foundation
New Added Security at Login (Multi-Factor Authentication)
Multi-Factor Authentication (MFA) enhances information security by combining your traditional UVID and password with another credential for authentication, making it more difficult for hackers to compromise your account. Currently, MFA is only required if you use Loyola Secure Access (LSA). ITS is now piloting and testing MFA with other applications, with the plan to phase in MFA for more applications and services over time. Visit the MFA website for the latest updates.
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LDE Foundation
Additional Protection for Sensitive Data Shared or Sent Using Data Loss Prevention (DLP) and Azure Information Protection (AIP)
We safeguard both Loyola Protected Information and the sensitive information of our students, faculty, and staff with additional data protection and information security improvements using DLP and AIP. Both solutions will help protect sensitive information such as Social Security numbers, credit card numbers, and bank routing numbers from being shared outside of the University. DLP policies are being tested by data policy owners now and will be expanded gradually across Loyola. Visit the DLP-AIP website for more information.
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LDE Foundation
Securely Store Your Passwords with LastPass
LastPass is a service that will securely store and manage account passwords, and takes the burden of remembering passwords off of the user. The benefits of this system include one easy place to save all credentials; a password generator that creates complex passwords to keep your accounts more secure; easy and secure password sharing that keeps everyone up to date; and synchronization across all platforms with support for all browsers, operating systems, and mobile devices. Coming this fall, Information Technology Services plans to roll out LastPass password management services to the Loyola community. You may have received a premature email message from this vendor; we assure you, it is coming
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LDE Transformation Phase
Digital Assistant Pilot
A Digital Assistant (aka Chatbot) is a computer program that simulates human conversation via textual methods. Supported by artificial intelligence, it understands the meaning of what was said or typed. It can look at the phrases but also understand what specific words mean in a certain context. A good digital assistant can help service requests move more efficiently during busy times and beyond normal office hours, and can even create personalized experiences for the user of the service. This fall, Information Technology Services is conducting a pilot program to evaluate the use of Digital Assistants at Loyola. The pilot program will be conducted in three areas: ITS Helpdesk, Academic Advising, and the Bursar's Office. Based on the success of the program, we will look to expand the use and capabilities of digital assistants in the future. -
Adobe Updates
Adobe Creative Cloud (CC) Update
If you use any Adobe products, it will be necessary to sign in with a Loyola UVID and password when editing or creating new Adobe files (PDFs, images, etc.). This change began in August in classrooms and will roll out later this fall for faculty and staff offices. It will not be necessary to sign in when simply opening or viewing an Adobe File (PDFs, images, etc.). In addition, Windows Edge is now the default application for viewing PDFs in classrooms. This is a change required by Adobe.
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Technology Tips and Tricks
Close Multiple Apps Fast on Your Mobile Device
Did you know you can close up to three iPhone apps at once? To do this, double-click your Home button to bring up a list of apps. Hold three fingers over the apps on your screen and swipe up. If you want to quickly close all the apps on your Android device, once again double-click the home button and choose the option to close all your recent apps. Note that only newer Android versions support this feature.
Narrow Your Google Search with Quotation Marks
If you're searching for something in Google but getting bogged down with irrelevant results, consider wrapping your query in quotes. By doing so, Google will only show results that exactly match what is within the quotes. It often makes it easier to find what you're looking for. -
Multi-Factor Authentication
MFA with Office 365 – Go Live Delayed
This message is to inform you that the Go-Live for MFA with Office 365 has been delayed while we fine-tune our process. If you opted into MFA with Office 365, this is a reminder that when you sign into Email, OneDrive, SharePoint, Teams, you may be required to provide another authentication factor in addition to your UVID & password to fully authenticate when not connected to the University network. While authenticating, please be sure to complete the process in its entirety in a timely manner. We appreciate your patience and understanding during this pilot phase. Please stay tuned for further details on the Go-Live for MFA with Office 365. -
Using Preferred Names at Loyola
The University recognizes that faculty, staff, and students may use names other than their legal/primary names to identify themselves. In direct response to student and faculty inquiries, we have begun modifications to some of our key systems to better accommodate the processing and usage of an individual’s preferred name. Over the spring, the University developed a Preferred Name Policy. Starting in late July, any student, faculty, or staff member who has access to LOCUS will be able to enter, edit, or delete a preferred name. Our goal is to share this preferred name with systems such as Outlook, Sakai, and the Loyola web directory prior to the fall term. Legal names must still be used where required. The Preferred Names FAQ website links to the University policy, provides instructions about how to enter a preferred name, and lists all systems and timing of where the preferred name will display.
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LOYOLA DIGITAL EXPERIENCE
Loyola Digital Experience—Exchange Online Migration
The migration of on-premise email to Microsoft Exchange Online is now complete. You now have access to real-time deployment of features and functionality based on Microsoft’s current offerings, increased mailbox capacity from 15GB to 100GB, and a similar email experience for students, faculty, and staff. You can visit the Exchange Online website to learn more about email at Loyola or review various free training opportunities.
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Information Security Improvements
New Protected Location for Instructions and Forms Containing Sensitive Data
Included in the information security improvements and to reduce the risks of data loss, Loyola University Chicago will begin moving some of its documents and forms that deal with sensitive data to a more secure location. In the coming weeks, some of these forms on the HR and Finance webpages will be updated to require a Loyola login via UVID and password to access. This modification will ensure that only authorized personnel have access to the processes that specifically deal with sensitive information. -
Tech Onboarding for Faculty & Staff
Welcome to Loyola from Information Technology Services! We want to help get new faculty and staff get up and running as new members of the Loyola community.
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ITS Adds to Switchboard Service
To assist the switchboard operators during peak calling times and provide 24/7 routing, Loyola has launched a new interactive voice response system. Callers will still have the option to speak with a live person during business hours.
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Digital Media Services
Equipment Loan Program Updates
Digital Media Services is excited to share that circulation limits for all equipment has been updated to 7-days (increased from the previous maximum of 5-days per loan). With an upgrade to our circulation system over the break, we have revamped our circulation emails to include more useful tips, reminders, and links. We've also made process enhancements with kit accessories, such as rechargeable batteries and USB Cables, to make the checkout process a bit quicker and easier for everyone.
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ITS SERVICE DESK
ITS Help Desk Name Change
The ITS Help Desk has changed its name to the “ITS Service Desk” and has launched a new service portal. Connect to the new service portal on the ITS home page by clicking on any of the three buttons labeled: “Report an Issue,” “Make a Request,” or “Find Answers.” We have added a new email address to contact us, itsservicedesk@luc.edu. The helpdesk@luc.edu contact address remains and our telephone support continues to be the same. Reach us via phone at 8-4ITS, 8-4487, or (773) 508-4487. Please offer suggestions or feedback to assist us with improving this offering by contacting us at itsservicedesk@luc.edu.
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Feature Archive
To review older news announcements and postings, visit our features archive page.
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