Loyola University Chicago

Information Technology Services


Service Portal

Report an Issue

ITS equipment or services not working as expected

Make a Request

Add or remove access, move or change services

Find Answers

Get self-service solutions from the knowledge base
Top 5 Services

Resources

Let's get going!

To students new to Loyola, before you arrive at orientation, you’ll have 4 stages to complete on the Technology Roadmap. There are short videos (or PDFs) to review that will guide you through the stages.

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Welcome

Welcome to ITS

Information Technology Services serves as a partner and leader for technology needs and initiatives to enhance learning, teaching, research, and operations for Loyola University Chicago, higher education, and technology communities.

News
  • Digital Media Services

    New Poster Printing Submission Form

    Our Poster Submission Form has migrated to an ITS Service Portal service request form. This allows for greater flexibility including automatic cost calculations (no need for requesting quotes), receipts emails are carbon-copied to University Account Code budget administrators, and affords greater ability to monitor order progress as we receive and process your orders.
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  • LUC Secure Wireless Network

    Important Changes to Loyola's Wireless Network

    On Monday, August 20, Loyola’s wireless network “loyola” will be retired. All faculty, staff and students currently using “loyola” will need to change their wireless connection to “LUC.” The “LUC” wireless network provides a more secure and encrypted connection to Loyola’s network. If you are currently using “LUC,” no changes are required to your devices.
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  • ITS Service Desk

    ITS Help Desk Name Change

    The ITS Help Desk has changed its name to the “ITS Service Desk” and has launched a new service portal. Connect to the new service portal on the ITS home page by clicking on any of the three buttons labeled: “Report an Issue,” “Make a Request,” or “Find Answers.” We have added a new email address to contact us, itsservicedesk@luc.edu. The helpdesk@luc.edu contact address remains and our telephone support continues to be the same. Reach us via phone at 8-4ITS, 8-4487, or (773) 508-4487. Please offer suggestions or feedback to assist us with improving this offering by contacting us at itsservicedesk@luc.edu.
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  • HIPAA@Loyola University Chicago

    Mandatory HIPAA Training for all Full-Time Faculty & Staff

    New this year, as part of Loyola’s efforts to secure personal health information (PHI), the University has implemented required training as part of our efforts to remain in compliance with the Health Insurance Portability and Accountability Act (HIPAA). HIPAA Training for all full-time staff began on August 6 and must be completed by August 31. Training for full-time faculty will begin on September 17. For more information please visit: www.luc.edu/hipaa
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  • ITS Website Redesign

    Welcome to the newly redesigned Information Technology Services website! The redesign allows for more centralized information and resources for all things ITS. The left-hand navigation menu on the main page is organized to provide a listing of the top five common resources and answers to questions. Along the top, you will find drop-down menus that highlight the other services as well as drop-down menus for a few key areas such as Digital Media Services (DMS), and Instructional Technology & Research Support (ITRS). We have also added details about the various teams within ITS to provide clarity and a better understanding of the groups and the technologies we support. If you like to offer suggestions or feedback to assist us with improving the website, please contact us at 773.508-4ITS or by email at helpdesk@luc.edu

  • Microsoft OneDrive Replaces Box

    Microsoft OneDrive has replaced Box as Loyola’s cloud-based document storage solution. Learn more at https://luc.edu/its/services/onedrive/.
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  • Panopto Replaces Kaltura

    Panopto has replaced Kaltura as Loyola’s video repository and streaming service. Learn more at https://luc.edu/its/itrs/teachingwithtechnology/panopto/.
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  • Zoom Replaces Adobe Connect

    Zoom has replaced Adobe Connect as Loyola’s Web Conferencing and Online Synchronous Classroom solution. Learn more at https://luc.edu/its/itrs/teachingwithtechnology/zoom/.
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  • New Sakai Retention Policies

    Sakai course sites greater than two years old have been deleted and a regular practice of deleting course sites greater than two years has been put in place. Learn more at https://luc.edu/its/itrs/sakai/sakairetentionpolicies/.
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