Loyola University Chicago
Information Technology Services
Top 5 Services
Technology Roadmap
New Students: Let's get going!
Before you arrive at orientation, please complete the 4 stages of the Technology Roadmap. We have provided short videos and PDFs to guide you through the stages.
LEARN MOREInformation Security Office
Latest Phishing Scams
Read about the latest phishing emails and websites that we have seen. Users should not click any links in these emails and should delete them right away. As a reminder, Loyola will never ask for your password or to verify your account.
LEARN MORENews
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Multi-Factor Authentication
MFA with Office 365 – Go Live Delayed
This message is to inform you that the Go-Live for MFA with Office 365 has been delayed while we fine-tune our process. If you opted into MFA with Office 365, this is a reminder that when you sign into Email, OneDrive, SharePoint, Teams, you may be required to provide another authentication factor in addition to your UVID & password to fully authenticate when not connected to the University network. While authenticating, please be sure to complete the process in its entirety in a timely manner. We appreciate your patience and understanding during this pilot phase. Please stay tuned for further details on the Go-Live for MFA with Office 365. -
Using Preferred Names at Loyola
The University recognizes that faculty, staff, and students may use names other than their legal/primary names to identify themselves. In direct response to student and faculty inquiries, we have begun modifications to some of our key systems to better accommodate the processing and usage of an individual’s preferred name. Over the spring, the University developed a Preferred Name Policy. Starting in late July, any student, faculty, or staff member who has access to LOCUS will be able to enter, edit, or delete a preferred name. Our goal is to share this preferred name with systems such as Outlook, Sakai, and the Loyola web directory prior to the fall term. Legal names must still be used where required. The Preferred Names FAQ website links to the University policy, provides instructions about how to enter a preferred name, and lists all systems and timing of where the preferred name will display.
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LOYOLA DIGITAL EXPERIENCE
Loyola Digital Experience—Exchange Online Migration
The migration of on-premise email to Microsoft Exchange Online is now complete. You now have access to real-time deployment of features and functionality based on Microsoft’s current offerings, increased mailbox capacity from 15GB to 100GB, and a similar email experience for students, faculty, and staff. You can visit the Exchange Online website to learn more about email at Loyola or review various free training opportunities.
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LOYOLA DIGITAL EXPERIENCE
Loyola Digital Experience—Multi-Factor Authentication
Multi-Factor Authentication (MFA) enhances information security by combining the traditional UVID and password with another factor for authentication, making it more difficult for hackers to compromise your account. The first implementation of MFA was launched on June 25 with Loyola Secure Access (LSA). Users of LSA that have yet to set up their MFA preferences may refer to the Quick Guide, FAQs, and video on the MFA website for guidance or contact the ITS Service Desk for further assistance. Currently, MFA is only required with LSA. Office 365 will be the next application to migrate to MFA, later this summer; other applications will be announced and phased into MFA over time.
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LOYOLA DIGITAL EXPERIENCE
Loyola Digital Experience—Data Loss Prevention and Azure Information Protection
Data Loss Prevention (DLP) and Azure Information Protection (AIP) offer additional data protection and information security improvements to safeguard both Loyola Protected Information and the sensitive information—such as Social Security Numbers, credit card numbers, bank routing numbers, etc.—of our students, faculty, and staff. The initial phase of the DLP project is currently underway. DLP policies are being implemented to monitor and protect sensitive information from being shared outside the University via Exchange email, SharePoint sites, OneDrive accounts, and Teams. Currently, these policies are being formed and fine-tuned; full application of these policies will be phased in over time. Visit the DLP-AIP website for more information on data loss prevention and information protection.
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Technology Tips and Tricks
Fixing Simple Mistakes
Did you know you can undo almost any action on a PC with Ctrl + Z? It’s the ultimate hot key, and the “undo” action does not just apply to typing. If you accidentally delete or move a file, you can hit Ctrl + Z to return it to where it was. Conversely, Ctrl + Y will redo whatever action you undid.
Want to Scroll Through Web Pages Faster?
In addition to using page-down, the scroll bar navigation on your screen, or scroll/roll button on your mouse, you can also tap the spacebar on a website to scroll down your site in full page sections. Hitting shift + spacebar will take you back up. -
Information Security Improvements
New Protected Location for Instructions and Forms Containing Sensitive Data
Included in the information security improvements and to reduce the risks of data loss, Loyola University Chicago will begin moving some of its documents and forms that deal with sensitive data to a more secure location. In the coming weeks, some of these forms on the HR and Finance webpages will be updated to require a Loyola login via UVID and password to access. This modification will ensure that only authorized personnel have access to the processes that specifically deal with sensitive information. -
Tech Onboarding for Faculty & Staff
Welcome to Loyola from Information Technology Services! We want to help get new faculty and staff get up and running as new members of the Loyola community.
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ITS Adds to Switchboard Service
To assist the switchboard operators during peak calling times and provide 24/7 routing, Loyola has launched a new interactive voice response system. Callers will still have the option to speak with a live person during business hours.
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ITRS
Learning Analytics
Learning analytics has become an increasingly hot topic of discussion in higher education. It can be best described as the process of interpreting course data collected from online interactions with content, activities, and other individuals. The goal is to use this information to improve student engagement and learning outcomes in future courses.
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Digital Media Services
Equipment Loan Program Updates
Digital Media Services is excited to share that circulation limits for all equipment has been updated to 7-days (increased from the previous maximum of 5-days per loan). With an upgrade to our circulation system over the break, we have revamped our circulation emails to include more useful tips, reminders, and links. We've also made process enhancements with kit accessories, such as rechargeable batteries and USB Cables, to make the checkout process a bit quicker and easier for everyone.
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ITS SERVICE DESK
ITS Help Desk Name Change
The ITS Help Desk has changed its name to the “ITS Service Desk” and has launched a new service portal. Connect to the new service portal on the ITS home page by clicking on any of the three buttons labeled: “Report an Issue,” “Make a Request,” or “Find Answers.” We have added a new email address to contact us, itsservicedesk@luc.edu. The helpdesk@luc.edu contact address remains and our telephone support continues to be the same. Reach us via phone at 8-4ITS, 8-4487, or (773) 508-4487. Please offer suggestions or feedback to assist us with improving this offering by contacting us at itsservicedesk@luc.edu.
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Feature Archive
To review older news announcements and postings, visit our features archive page.
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