Loyola University Chicago

Information Technology Services

Microsoft Self Service Password Reset


On Sunday, December 20, Loyola University of Chicago will be moving from ReACT’s Password Self-Service to Microsoft’s Self Service Password Reset (SSPR). Self Service Password Reset gives users the ability to change or reset their password, with no administrator or Service Desk involvement. If a user's password is about to expire or they forget their password, they can follow prompts to reset their password. Self Service Password Reset reduces loss of productivity when a user cannot sign into their device or an application. 

By utilizing Microsoft’s Self Service Password Reset, users can leverage the authentication methods already setup for Multi-Factor Authentication (MFA), such as mobile phone or the Microsoft Authenticator app, to reset their password. There will no longer be a need to setup or remember security questions. By navigating to Microsoft’s Self Service Password Reset, users will be able to enter their email address, verify their identity using their second factor of authentication, and then enter their new password. 


  • Self Service allows users to reset their password without the need of help desk or administrative assistance. 
  • Microsoft’s SSPR is accessible from off-campus allowing users to securely reset their password anytime anywhere. 
  • Users will now use the same secondary authentication setup as Multi-Factor Authentication. 

Password Reset 

  1. Access Self Service Password Reset site.
  2. Enter e-mail address and CAPTCHA.
  3. Confirm second factor authentication method with either SMS or Authenticator App


    Authenticator App:

  4. Input your new password.
  5. You are complete.
    NOTE: If your password has already expired, you will be prompted to change password at next logon.



Have an issue or concern? 

Contact the Service Desk by logging an incident, via email at itsservicedesk@luc.edu or via phone at 773-508-4487

Last Modified:   Fri, November 20, 2020 11:52 AM CST