ITS Service Desk
 v2.jpg "A student receives technical support at a computer workstation.")
ITS Service Desk
ITS Service Portal
Find answers using our self-service knowledge base, make a request to update services, or report an issue.
Find answers using our self-service knowledge base, make a request to update services, or report an issue.
ITS equipment or services not working as expected
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Welcome to the ITS Service Desk, your trusted, primary point of contact for technology support at Loyola University Chicago! We support our University community to ensure technology is working smoothly so you can focus on learning, teaching, research, and collaboration. Our team is committed to delivering responsive, professional service while efficiently finding solutions for your technology needs with care and expertise.
UVID & Password
Learn more about your UVID (Loyola's Universal ID) as a means of authentication and identification and common password management resources.
Frequent Service Requests
With a wide variety of technologies, systems, and services, we've collected many of the frequently asked and visited pages across our site for your ease of reference.
Account & Password
Desktop, Laptop & Mobile Devices
Emailing & Calendaring
- Email & Calendaring
- Microsoft Outlook (Email)
- Loyola Directories (Address Book)
- Alumni Email for Life
- Microsoft Office 365
- Reservable Office Hoteling
Digital Media Resources
- Equipment Loan Program
- On-Campus Printing Services
- Computer Labs & Software
- Media Production Studios
- Zoom Webinars
Teaching, Learning & Academic Research
Classroom & Multipurpose Spaces
Hours of Operation
Regular Hours of Operation
These hours are effective for the Fall Semester, Monday, August 24th trough Sunday, December 6th.
Mondays - Thursdays: 8am - 7pm
Fridays: 8am - 5pm
Saturdays: 8am - 10am
Sundays: 12pm-2pm
Start of Semester Extended Hours
| Date | Phone Support Hours | Walk-In Support Hours |
|---|---|---|
| Friday 8/14 | 8am - 6pm | 10am - 4pm |
| Saturday 8/15 | 9am - Noon | Closed |
| Sunday 8/16 | 8am - 6pm | 10am - 4pm |
| Monday 8/17 - Thursday 8/20 | 8am - 6pm | 10am - 4pm |
| Friday 8/21 | 8am - 5pm | 10am - 4pm |
| Saturday 8/22 - Sunday 8/23 | 9am - Noon | Closed |
Holiday and Break Reduced Hours & Closures
Labor Day Weekend
Saturday 9/5: Closed
Sunday 9/6: Closed
Monday 9/7: Closed
Fall Break
Saturday 10/10: Closed
Sunday 10/11: Closed
Monday 10/12: 8am-5pm
Tuesday 10/13: 8am-5pm
Thanksgiving Week
Wednesday 11/25: 8am-5pm
Thursday 11/26- Sunday 11/29: Closed
Service Management Staff Directory
Service Desk
The ITS Service Desk is composed of both professional full-time staff, as well as trained undergraduate and graduate student workers. Each member of our team has a variety of technical skills and deep understanding of our department that if we are unable to resolve your issue upon first call, rest assured it will be routed to the appropriate group within ITS to assist you promptly.
Nick Liberatore (he/him)
Director, IT Service Management
Room 243, Granada Center
Lake Shore Campus
Gaudwin Timoteo
Service Desk Analyst
Room 240, Granada Center
Lake Shore Campus
Alexander Nwatu
Service Desk Application Administrator
Room 240, Granada Center
Lake Shore Campus
Dorothy Rodriguez
Service Desk Technician
Room 240, Granada Center
Lake Shore Campus
Desktop Services
Desktop Services is composed of both professional full-time staff, as well as trained undergraduate and graduate student workers. Our team members have in-depth technical expertise to not only help ensure the reliability of quality of our workstation and software environment, but also the technology hardware for individuals, while collaborating with many partners within our department to meet the varying needs from data security to client user experience.
Chuck Zelinski
Manager, Client Tech Services
Room 244, Granada Center
Lake Shore Campus
Giorgio Costa
Sr Client Tech Analyst
Room 180, Cuneo Center SSOM
Health Science Campus
Taylor Henry
Client Tech Analyst
Room 240, Granada Center
Lake Shore Campus
Sam Jackson
Client Tech Analyst
Room 240, Granada Center
Lake Shore Campus
Arci Jimenez
Client Tech Analyst
Room 240, Granada Center
Lake Shore Campus
Chandler Mueller
Client Tech Analyst
Room 240, Granada Center
Lake Shore Campus
Mau Orellana
Client Tech Analyst
Room 240, Granada Center
Lake Shore Campus
PC Refresh & Desktop Engineers
PC Refresh is focused on managing organizational workstation hardware refreshes, redeploys, and secure electronic recycling and technology pickups. This team includes several student workers.
Sean Obrock
Sr Client Tech Analyst
Room 244, Granada Center
Lake Shore Campus
Desktop Engineers are our team focused on managing organizational workstation experiences, images, and integrations with software and printing among other aspects within this role.
Jared Born
Desktop Engineer
Room 244, Granada Center
Lake Shore Campus
Peter Mai
Desktop Engineer
Room 244, Granada Center
Lake Shore Campus
Robert Szymusiak
Sr Desktop Engineer
Room 244, Granada Center
Lake Shore Campus
Student Workers
IT Service Desk student workers
Adrian Comas
Aidan Manjarrez
Alexander Foskaris
Allison Vazquez Jimenez
Austin Audette
Ben Flowers
Cam Garner
Danica Calalang
Dylan Dullas
Elian Robles
Erin Lilly
Jacob Oh
Jazilie Perez
Lance Laqui
Lynette Lim
Madeline Fitzgerald
Mikko Flojo
Nadav Snir
Oluwadamilare Omotoba
Ryan Ethier
Sandra Soza Zambrano
Sofia Van Stedum
PC Refresh student workers
Chase Rich
Evan Yanek
Jaysic Gandurski
Reed Ott
Sarah Fink
Last updated: August 7th, 2026
Contact Us
Visit services.luc.edu to find answers using our self-service knowledge base, make a request to update services, or report an issue.
Contact us by phone 773.508.4487 or emailing ITSservicedesk@luc.edu.