Loyola University Chicago

Information Technology Services


Student Worker Opportunities

Digital Media Services (DMS) is a fast-paced environment with many opportunities to learn different technologies, as well as interact with a number of different clients on a daily basis. DMS does not require Federal Work Study (FWS) as a requirement for employment; however, if offered a position and the candidate is eligible, FWS will be applied.

Interested undergraduate and graduate students are encouraged to review our positions below, download and complete the PDF form application, then send an email with the subject "Digital Media Services application" to SchedulesDMS@luc.edu.

Student Worker Positions

The following student worker positions are available in Digital Media Services:

Download the Digital Media Advisor - Application Form. Note this form is linked in our SharePoint site, so it may require login with your UVID and password to access.

There are 2 specializations with the Digital Media Advisor role, either with a focus on Equipment & Video or Print & Design. As both positions require a strong emphasis on customer service, teamwork, and problem-solving, our application identifies both primary responsibilities, but also the shared responsibility across both.

Equipment & Video specialization entails:
- Circulate Information Technology Services equipment via the Equipment Loan Program.
- Provide solutions for equipment recommendations, guidance, and training to clients.
- Processing of payments for late fines and technology purchases.
- Conduct routine inventory management and cleaning tasks, and technology resources reviews.

Print & Design specialization entails:
- Daily monitoring and upkeep of multimedia computer lab locations, workstations, and printers.
- Review and process poster print request orders, payment, and order pickups.
- Circulation of Group Study Room marker kits.
- Routine cleaning to multimedia labs, including thorough break cleanings.

Both areas of specialization include daily troubleshooting and problem-solving with loan or lab workstations; assistance with internal projects, training, and administrative tasks; and other duties as assigned by the Digital Media Services supervisory team.

Applicant Expectations

Our student workers are expected to be highly motivated individuals with strong communication skills (both written and verbal). Students that have been successful in our student worker roles have:

  • Strong customer service skills and the ability to effectively multitask in a professional environment;
  • Experience with digital media hardware (cameras, camcorders, audio equipment);
  • Experience in video editing, graphic design and Adobe/Apple products; and 
  • Previous experience working in a technical and/or leadership roles.

In addition to position responsibilities, all Digital Media student workers are expected to:

  • Maintain a minimum of 10.0hrs/week on a permanent basis; with at least two shifts that meet requirements based on opening/closing, weekend, or WTC shifts;
  • Provide customer service and support regarding digital media and other technologies in line with the University (Maroon & Gold Standards of Excellence), Division, Area and Unit customer service standards;
  • Communicate effectively and appropriately with students, faculty and staff, both verbally and in writing;
  • Solve practical problems and address a variety of situations that may arise in working with a diverse set of technologies using available resources;
  • Troubleshoot and find resolutions to multimedia, software and equipment issues; and
  • Adhere to and follow confidentiality agreements and standards for handling information and data.
Last Modified:   Thu, May 12, 2022 10:53 AM CDT