Password Reset FAQs
Who can use Self Service Password Reset?
Anyone with a Loyola account. This includes Students, Staff, Faculty, Alumni, Retirees, Emeritus, Sponsored Guests, and Contractors. You need to have setup a second method of identity before doing so.
How do I access the Self Service Password Reset tool?
Access the Self Service Password Reset Tool here. For instructions on re-setting your password, please go to our Reset Password Guide. If your password has already expired, and you have not setup a second factor of authentication, please go to https://portal.office.com. You will be prompted to reset your password on login.
Is anything else needed after changing my password?
You will need to update your password on all the devices which you are logged into. For more information, please visit our Next Steps page.
What steps should I take if I am a new user?
New users please follow the First Time Setup. You will need to reset your password, enter your second factor of authentication, and then logout.
What is needed to reset your password?
If you want to reset your password before expiration, you will need to use your second factor of authentication. This can be text message, phone call, or Microsoft Authenticator App. If you are enabled for Multi-Factor Authentication (MFA), it will be the same method used for that. If your password has already expired, you will be prompted to change your password on next login via any Microsoft 365 service, such as https://portal.office.com.
I am an Alumni, Retiree, or Emeritus, how should I reset my password?
Alumni, Retirees, and Emeritus will be prompted to enter a secondary authentication method, such as text message, phone call, or Microsoft Authenticator app on their next login. Once a secondary method is setup, you can use the same instructions provided at Password Reset.