Loyola University Chicago

Information Technology Services

Password Reset FAQs

Anyone with a Loyola account. This includes Students, Staff, Faculty, Alumni, Retirees, Emeritus, Sponsored Guests, and Contractors. You need to have setup a second method of identity before doing so. For current users, this is covered as part of your Multi-Factor Authentication. For Alumni, Retirees, and Emeritus, you can setup a second verification method using our Second Factor Setup. For new users, please follow our First Time Setup

Self Service Password Reset Tool can be accessed here. For instructions on re-setting your password, please go to our Reset Password Guide. If your password has already expired, and you have not setup a second factor of authentication, please go to https://portal.office.com. You will be prompted to reset your password on login.

If you want to reset your password before expiration, you will need to use your second factor of authentication. This can be text message, phone call, or Microsoft Authenticator App. If you are enabled for Multi-Factor Authentication (MFA), it will be the same method used for that. If your password has already expired, you will be prompted to change your password on next login via any Microsoft 365 service, such as https://portal.office.com.

You will need to update your password on all the devices which you are logged into. For more information, please visit our Next Steps page.

New users please follow the First Time Setup. You will need to reset your password, enter your second factor of authentication, and then logout. 

Alumni, Retirees, and Emeritus will be prompted to enter a secondary authentication method, such as text message, phone call, or Microsoft Authenticator app on their next login. Once a secondary method is setup, you can use the same instructions provided at Password Reset.