WebCheckout Reservations
The WebCheckout Patron Portal is a mobile-friendly reservation system where users are able to schedule their own reservations, review availability, edit, cancel and renew for resources or rooms. Follow the step-by-step Scribe instructions below to learn how to navigate and reserve using the Patron Portal for mobile and desktop views.
What are these “reservation errors,” and how do I resolve them?
As you create your reservation, you may see a red banner stating Reservation has errors. Click to expand this message and learn more.
Click on the banner to expand and learn more about the errors preventing you from saving your loan. Only once all errors are resolved, are you able to save your reservation. Each error can also be further expanded for more details, these can include:
- Allocation Conflict - one of the resources you reserved is fully booked by other users based on your reservation duration. Consider using the "Timeline Scheduler" when viewing resources to help determine what is available, or adjust your reservation to be later.
- Resource Type Limit - This can occur if you've attempted to reserve more than the permitted limit of a given resource (ex: there is a limit of 1 laptop at a time per users with Digital Media Services, it's not possible to reserve/borrow 2 laptops at the same time).
- Max Checkout/Reserve - This can occur either if you set your loan duration longer than the maximum loan limit or you have exceeded the quantity limits set by the Center for the indicated resources.
- Closed at Pickup or Return Time - Your pickup or return time is scheduled when the Center is closed. Modify your loan so both pickup and return occur during the Center's hours of operation.
Additional indicators preventing completion of a reservation can include:
- Late Loan - If you currently have resources on loan that is late and past the scheduled return time, you cannot reserve or checkout until the late resources are returned.
- Active Fines or Holds - If you have any unpaid balances for fines or you have a hold on your account, these must be resolved in full before you can resume borrowing resources from that particular Organization. Other Checkout Centers may choose to "honor holds" from other groups, which means you must resolve the issues in full from the original Checkout Center before you can use Patron Portal for subsequent reservations.
Receiving a Login Failed error?
Access to WebCheckout is limited to: Students active in coursework for the current term (as identified by class start/end times in LOCUS) and current Faculty and Staff employed through Lawson.
Access is not available to: Students not actively taking coursework for the current term (as identified by class start/end times in LOCUS), Contractors, Sponsored Guests, Alumni/Retiree/Emeritus, Community Members or Library Reciprocal Borrowers.
Please note that other Departments and Schools using WebCheckout may have further access restrictions, such as limited access specific to course enrollment.