Check-Out & Agreement
The checkout process include several key steps including verifying of client identity, the opportunity for equipment condition assessment review, and the issuance of equipment.
7.1 Identification
7.1.1 Valid Loyola ID Card
In order to checkout equipment as identified in the Accessing the Program section, clients must present a valid Loyola ID Card. This review is not only done to confirm reservations or complete loan circulations through the circulation system, but to best verify individuals present to ensure there are no risks of identity theft or fraudulent use of a Loyola ID Card.
7.1.2 Second Form of ID Requests
Where applicable, Digital Media Services student workers or staff may request a second form of identification, such as a Driver’s License, to confirm the identity as presented on the Loyola ID Card. This may be more prominent at Health Science Campus where the Lakeside Campus Card office is not present.
7.2 Loan Program Terms and Conditions
Clients are responsible for reviewing and accepting all associated Loan Program Policies, terms and conditions, as presented and linked in our Reservation System, website, and available upon request from our loan locations. By borrowing equipment, clients indicate awareness and agreement to policies including return location, date and times, equipment condition and late fine values.
7.2.1 Digital Media Services Staff Verification
Digital Media Services staff are responsible for verifying the identify of the client present at the pickup of a checkout. This includes review of Loyola ID cards or Government Issued identification cards.
7.2.2 Agreement to Pickup and Return Dates, Times, Campus Location
By reserving and picking up equipment, clients are responsible to be aware of scheduled due date, time and return campus location information. Clients have the ability to return the equipment kits anytime up to the scheduled due date and time without penalty. Returns are only permitted to the same campus where the pickup occurred, it is not possible to accept returns at another campus location.
Clients that determine conflicts with the latest return date and time may choose to return equipment earlier, or return to the Reservation System to locate the current loan for eligibility for Self-Service Renewals. The ability to renew an active loan is not gauranteed, as other clients may have subsequent reservations and needs for the equipment. Review the Self-Service Renewals policies section for associated limits and instructions.
7.2.3 Equipment Condition Review
Clients are responsible for reviewing all equipment associated to the checkout to verify and/or identify any condition notes, such as scuffs, damages or other issues to ensure such notices are adequately documented. Such communications can be made in reply to our email communications up to 12 hours past the start of the reservation pickup. For issues preventing the use of the equipment, the items should be returned promptly to be evaluated by a Digital Media Services staff member.
Clients will be held fully responsible and solely liable for all damages to equipment not reported or identified during the checkout process or otherwise not notified within the first 12 hours of loan. This includes, but is not limited to: theft, abuse/misuse of equipment (both unintentional and intentional), neglect or carelessness. Lost or damaged accessories, components, cases or equipment will be subject to review by Digital Media Services staff and where applicable, a fine invoice for the associated cost of repair or replacement will be notified to the contracted client. While there is a 12 hour grace period for communicating issues after checkout, charges for damages or issues may still be incurred based upon investigation from the Digital Media Services full time staff. Clients are encouraged to be as communicative and pro-active as possible in such events.
7.2.4 Agreement to Terms and Conditions
As identified in the Reservation System, clients are required to check the checkbox to agree to the terms and conditions of the full Loan Program Policies. In the event a reservation is unable to be made, by borrowing equipment, clients are still bound to the Loan Program Policies terms and conditions.
The checkout process include several key steps including verifying of client identity, the opportunity for equipment condition assessment review, and the issuance of equipment.
7.1 Identification
7.1.1 Valid Loyola ID Card
In order to checkout equipment as identified in the Accessing the Program section, clients must present a valid Loyola ID Card. This review is not only done to confirm reservations or complete loan circulations through the circulation system, but to best verify individuals present to ensure there are no risks of identity theft or fraudulent use of a Loyola ID Card.
7.1.2 Second Form of ID Requests
Where applicable, Digital Media Services student workers or staff may request a second form of identification, such as a Driver’s License, to confirm the identity as presented on the Loyola ID Card. This may be more prominent at Health Science Campus where the Lakeside Campus Card office is not present.
7.2 Loan Program Terms and Conditions
Clients are responsible for reviewing and accepting all associated Loan Program Policies, terms and conditions, as presented and linked in our Reservation System, website, and available upon request from our loan locations. By borrowing equipment, clients indicate awareness and agreement to policies including return location, date and times, equipment condition and late fine values.
7.2.1 Digital Media Services Staff Verification
Digital Media Services staff are responsible for verifying the identify of the client present at the pickup of a checkout. This includes review of Loyola ID cards or Government Issued identification cards.
7.2.2 Agreement to Pickup and Return Dates, Times, Campus Location
By reserving and picking up equipment, clients are responsible to be aware of scheduled due date, time and return campus location information. Clients have the ability to return the equipment kits anytime up to the scheduled due date and time without penalty. Returns are only permitted to the same campus where the pickup occurred, it is not possible to accept returns at another campus location.
Clients that determine conflicts with the latest return date and time may choose to return equipment earlier, or return to the Reservation System to locate the current loan for eligibility for Self-Service Renewals. The ability to renew an active loan is not gauranteed, as other clients may have subsequent reservations and needs for the equipment. Review the Self-Service Renewals policies section for associated limits and instructions.
7.2.3 Equipment Condition Review
Clients are responsible for reviewing all equipment associated to the checkout to verify and/or identify any condition notes, such as scuffs, damages or other issues to ensure such notices are adequately documented. Such communications can be made in reply to our email communications up to 12 hours past the start of the reservation pickup. For issues preventing the use of the equipment, the items should be returned promptly to be evaluated by a Digital Media Services staff member.
Clients will be held fully responsible and solely liable for all damages to equipment not reported or identified during the checkout process or otherwise not notified within the first 12 hours of loan. This includes, but is not limited to: theft, abuse/misuse of equipment (both unintentional and intentional), neglect or carelessness. Lost or damaged accessories, components, cases or equipment will be subject to review by Digital Media Services staff and where applicable, a fine invoice for the associated cost of repair or replacement will be notified to the contracted client. While there is a 12 hour grace period for communicating issues after checkout, charges for damages or issues may still be incurred based upon investigation from the Digital Media Services full time staff. Clients are encouraged to be as communicative and pro-active as possible in such events.
7.2.4 Agreement to Terms and Conditions
As identified in the Reservation System, clients are required to check the checkbox to agree to the terms and conditions of the full Loan Program Policies. In the event a reservation is unable to be made, by borrowing equipment, clients are still bound to the Loan Program Policies terms and conditions.