Loyola Secure Access FAQ
What is GlobalProtect?
GlobalProtect is the branded name for the secure access client that LSA installs on your machine, and gives you the ability to connect into the Loyola network. You will then be able to access all resources just as you normally would from on campus.
When should I use GlobalProtect?
If you intend to do any work that would normally require you to be on the campus network, you may alternatively connect using GlobalProtect. For example, connecting via GlobalProtect is required before attempting to connect to a remote desktop or map your network drives. If you are having trouble, ensure that you are fully connected to the network as described in this FAQ.
How do I know if I'm fully connected to the network?
On the taskbar (lower right), click the small triangle to expand the system tray. Look for an Earth-shaped icon. If it is overlaid with a shield, you are successfully connected to the University network.
On the menu bar (top right), look for an Earth-shaped icon. If it is overlaid with a shield, you are successfully connected to the University network.
Unable to receive your second authentication factor or access your Multi-factor Authentication setup?
The ITS Service Desk may need to reset your verification delivery method. They can be contacted at ITSServiceDesk@luc.edu or 773-508-4487.
Why am I sometimes prompted for a tokencode?
LSA implements two-factor authentication. This means that instead of just a password (something you know) it also requires a second factor (something you have). In this case, "something you have" can be any of the options described on the Multi-Factor Authentication pages.
Why can't I access a certain resource?
- Your computer may not have an installed and running antivirus and firewall. An installed and running antivirus and firewall are required for full access to LSA. Publicly accessible sites such as Google and Outlook Web Access do not require LSA and will continue to work without antivirus and a firewall. Please see Personal Firewall and Antivirus for information specific to your Windows or Mac computer.
- You may have become disconnected from LSA. Please open the GlobalProtect application to verify.
- If you are a student, remote access via LSA is restricted to a small number of pre-approved resources. If you are unable to access something after verifying your connection, it has not been approved for remote student access. Generally speaking, network drives and remote desktop services are not available to students via LSA.
How do I turn on Remote Desktop so that my computer is ready to be used remotely?
- On your University computer, open a file explorer window, right click on "This PC", and choose Properties. Click on "Remote settings".
- Under "Remote Desktop", select the radio button next to "Allow remote connections to this computer." The box next to "Allow connections only from computers running Remote Desktop with Network Level Authentication" should be checked. Select OK if you are prompted with a Remote Sessions popup warning. Click OK to close the System Properties window.
What do I have to do with the computer at work, aside from leaving it on the login screen?
- Make sure that the "Allow Remote Desktop" box is checked on your computer.
- Make sure that your computer is turned on and connected to the network.
- Make sure that you know your machine's full Computer Name. This can be found by right clicking on "My Computer" and choosing Properties. It should be in a format similar to LU123456.adms.luc.edu.
I'm using a Mac, can I use Microsoft's Remote Desktop Connection software too?
Yes you can. To access your workstation, you must download Microsoft Remote Desktop from the Mac App Store.
Why does Remote Desktop Connection say my username or password is incorrect?
For your username, try using: ADMS\uvid
Remember that passwords are case sensitive.
How do I map my network drives?
Prior to attempting to remotely access your shared drives, you need to locate your shared drives in a file explorer window on your work machine. Each should display their path and drive letter in a format similar to the following: //fsls01/v04/its/private (U:). You will need to make a note of these paths before completing the following steps remotely.
- You need to be connected through Pulse Secure before attempting to map network drives remotely. If you are unsure, refer to the FAQ item entitled "How do I know if I'm fully connected to the network".
- Click on the Start button on the bottom left corner of your desktop.
- Right-click "Computer", and select "Map Network Drive".
- In the "Drive:" list, select the letter you would like to represent the network drive.
- In the "Folder:" box, type the path of folder or computer, or click browse to find the folder or computer on the network. Click "Finish".
- Advanced users may choose to automate this process by running a script similar to the following example: automap_LUC.bat (please be aware that such scripts are not supported, and are used at your own risk). The example will not work as-is; you must modify several sections to fit your use case.