Loyola University Chicago

Information Technology Services

LSA FAQ

GlobalProtect is the branded name for the secure access client that LSA installs on your machine, and gives you the ability to connect into the Loyola network. You will then be able to access all resources just as you normally would from on campus.

If you intend to do any work that would normally require you to be on the campus network, you may alternatively connect using GlobalProtect.  For example, connecting via GlobalProtect is required before attempting to connect to a remote desktop or map your network drives.  If you are having trouble, ensure that you are fully connected to the network as described in this FAQ.

Windows
On the taskbar (lower right), click the small triangle to expand the system tray.  Look for an Earth-shaped icon.  If it is overlaid with a shield, you are successfully connected to the University network.

Mac
On the menu bar (top right), look for an Earth-shaped icon.  If it is overlaid with a shield, you are successfully connected to the University network.

The ITS Help Desk will need to reset these for you.  They can be contacted at 773-508-4ITS (773-508-4487) or helpdesk@luc.edu.

Make sure you have set up your account at secureauth.luc.edu.  First time setup instructions can be found at First-time Setup.

If you have entered your password incorrectly several times in a row, your account will be locked for 15 minutes.  If you suspect this is the case, please wait and try again.

LSA implements two-factor authentication.  This means that instead of just a password (something you know) it also requires a second factor (something you have).  In this case, "something you have" can be either your email account or your text-capable cell phone.

  1. On your University computer, right click on "My Computer" and choose Properties. Click on "Remote settings".
  2. Under "Remote Desktop" select the radio button next to "Allow remote connections to this computer." The box next to "Allow connections only from computers running Remote Desktop with Network Level Authentication" should be checked. Select OK if prompted with a Remote Sessions popup warning. Click OK to close the System Properties window.

1. Make sure that the "Allow Remote Desktop" box is checked on your computer.

2. Make sure that your computer is turned on and connected to the network.

3. Make sure that you know your machine's full Computer Name. This can be found by right clicking on "My Computer" and choosing Properties. It should be in a format similar to LUxxxxxx.adms.luc.edu.

Yes you can. To access your workstation, you must download "Microsoft Remote Desktop 10" from the Mac App Store.

For your username, try using:

ADMS\uvid

Remember that passwords are case sensitive.

Prior to attempting to remotely access your shared drives, you need to locate your shared drives in a file explorer window on your work machine. Each should display their path and drive letter in a format similar to the following: //fsls01/v04/its/private (U:). You will need to make a note of these paths before completing the following steps remotely.

  1. You need to be connected through Pulse Secure before attempting to map network drives remotely. If you are unsure, refer to the FAQ item entitled "How do I know if I'm fully connected to the network".
  2. Click on the Start button on the bottom left corner of your desktop.
  3. Right-click "Computer", and select "Map Network Drive".
  4. In the "Drive:" list, select the letter you would like to represent the network drive.
  5. In the "Folder:" box, type the path of folder or computer, or click browse to find the folder or computer on the network. Click "Finish".
  6. Advanced users may choose to automate this process by running a script similar to the following example: automap_LUC.bat (please be aware that such scripts are not supported, and are used at your own risk). The example will not work as-is; you must modify several sections to fit your use case.