Loyola University Chicago

Digital Media Services

Information Technology Services

Frequently Asked Questions

The use of this system for adding content is limited to Loyola University Chicago faculty, staff, and students with academic or teaching appointments. Faculty emeritus also have the ability to add and share content in Loyola Media. Once you upload your media to Loyola Media, you may distribute links to your media to anyone in the world for viewing.

Uploading videos to Loyola Media requires attention to the responsibility of content ownership and publication. By uploading a video, you agree to have reviewed and abide by Loyola policies, which address among other subjects, FERPA restrictions and the approval of the people appearing in your videos.

Loyola Media supports a wide array of common audio and video formats. Below is a list of file types that you may upload:

M1V X  
M2V X  
M4V X  
MP3   X
RA   X
RV X  
TS X  

Yes, you can upload and record media from your mobile device.

Loyola Media does not impose a limit on the upload size, however, the maximum file size that some browsers will allow you to upload is 2 Gigabytes. Keep in mind that larger uploads will take more time and consume more of your computers memory during the uploading process.

If your file is over 2 Gigabytes, we recommend that you compress the file and/or upload the file from a computer with a wired internet connection. The open access labs on campus have software that can compress video files.

Loyola Media converts your video into multiple MP4 and FLV files–each with different dimensions and quality settings. This allows Loyola Media to dynamically deliver the best version of the file based on your viewer's bandwidth and device. The highest quality video that Loyola Media creates has a bit rate of 4128 kbps and is 1080 pixels tall. As long as your file is at least of that quality, then you will get the most that Loyola Media has to offer. Uploading files of greater quality than this will not produce a better from Loyola Media and will only lengthen the time you have to wait for uploading and transcoding.

If you see an error message that the user does not exist, it could mean one of two things. (1) If the person has never logged into Loyola Media, you will receive this message. The person must login to Loyola Media at least once, in order for them to have an account in Loyola Media. If you add the person to a channel through the Bulk Add Members tool it will automatically add their account to Loyola Media, if it is a valid Loyola Network ID. (2) If you receive the message in the Bulk Add Members tool, it is not a valid Loyola Network ID account.

You will have two options if someone is uploading media on your behalf. The channels feature in Loyola Media makes it possible for multiple users to share access to a media item on Loyola Media. Keep in mind, however, that the person who uploads the media remains its owner. If the owner leaves Loyola University Chicago (e.g. a graduating TA), his or her media will eventually be removed. If you want your media to remain on Loyola Media longer than any particular individual is with the University then we recommend uploading with a departmentally owned Loyola Network ID. 

The second option is to have someone else upload the media and then change the owner. In this case the media is transferred to a different owner, as only one Loyola Network ID can have ownership of an item. Your collaborators can share media to you. If you are sharing media with another person, they will need to add you as a collaborator.

Clipping allows you to create clips from existing media. You can create shorter clips from your own media or you can allow others to create a clip from your media. If you allow others to clip your media, it would also allow them to create a copy by making a clip of the full media item.

Trimming a video allow you to remove the beginning and/or end of the video, to remove any unneeded parts of the media content.

There are multiple issues that could prevent your screen recorder from launching. Please see the list below and confirm with your computer.

  • Please confirm that you have updated to the most recent version of Java on your computer.
  • Please confirm that Java is enabled in you web browser.
  • Please be aware that Google Chrome on an Apple (Mac) computer does not support the most recent version of Java and will not launch the screen recorder.
  • Starting with Java 7 you are required to add site exceptions to you Java security settings. Please see the site exceptions below:
    1. https://media.luc.edu
    2. https://cdnsecakmi.kaltura.com

If you are using Safari, may also want to see the link below for further details from Kaltura: http://knowledge.kaltura.com/how-troubleshoot-kaltura-screen-recorder

No! Always keep your original files. Loyola Media optimizes and transcodes your files to a web-friendly format and the originals are discarded. If you should ever need to publish your media to somewhere else, your original source files are the highest quality versions. Also, Loyola Media is intended for distribution and not archiving – we don't keep backups of your files and cannot guarantee that they can be recovered if they are ever lost.

No, when you delete something on Loyola Media it's forever. We do not possess any means of recovering deleted files, so please be sure to keep your original files and only delete those items that you are sure that you no longer need.

The view count is only updated periodically throughout the day, so you may not see changes immediately.

A playlist is simply personal collection of media items; that is, you are the only one who can add and remove items from the playlist. A channel on the other hand, allows you to authorize other users to publish content to the channel. Additionally, channels support the ability for authorized users to browse your media within Loyola Media, while playlists must be embedded in an external site to allow access to others.

Users are able to subscribe to channels for ease of access. If you subscribe to a channel, it will be listed on the 'My Channels' page. There will be a link to 'View Channels I Manage', where you can select a drop down list and switch to 'View Channels I am subscribed to.'

Note: If this is one of your channels, you will not be able to view a list of those who have subscribed. Additionally, as a subscriber, you will not receive notifications when new media is added to the channel.

If you see a video hosted on Loyola Media with content that is offensive or otherwise Loyola University Chicago policy, you may flag a media file by clicking on the "Flag" icon. This will alert University Marketing and Communications, as well as Information Technology Services, of a potential issue with a media clip.

Publishing your media allows others to access your media items. The location that you choose publish will determine who will be able to view the media and how they will access it. There are two types of places where you can publish your media–channels and galleries. A Channel is a collection of media items for a subset of users (or all authenticated users). A Gallery the other hand, is a collection of content that is more much more broadly permissioned (either all authenticated users, or everyone) and is organized into predefined subcategories rather than user definable groupings. The table below illustrates what level of access will be given for each publishing point.

Access LevelNot PublishedPublished in a Private ChannelPublished in Restricted ChannelPublished in Loyola MediaPublished in UnlistedPublished in Public Media
Can embed item in external site X X X X X X
Authenticated users can follow direct link to item - X* X X X X
Authenticated users can browse for item - X* X X - X
Can embed in playlist - - - - X X
Unauthenticated users can follow direct link - - - - X X
Unauthenticated users can browse for item - - - - - X

*In addition to being authenticated, the user must be authorized to view the channel

When publishing to more than one place, the permissions for your media item are determined by the least restrictive publishing point. For example, if you published to a Private Channel and the gallery "Unlisted," then an unauthenticated user who obtains a direct link to your item will be able to access it even though this would not be true if it was published to the private channel alone.

Media published to galleries will be available to either the entire world or everyone at Loyola University Chicago – depending on the gallery chosen. Because of these broad permissions, the option to publish to a gallery are restricted to approval by University Marketing and Communications. As an alternative, unlisted options do not publish media to a publicly accessible gallery, however it allows you to share media, using the links provided. Media content appearing in "Unlisted" cannot be published to a gallery.

All Loyola Media players are now accessible (508) players. You will no longer need to choose a specific option for an accessible player.

From a functionally perspective there are only two different Loyola Media players (though each is offered in black and light grey). The standard player includes standard video controls, captioning, volume control, and a full screen mode. The other type of player builds on the standard player by adding a downloading option. The downloading option allows viewers to conveniently download a local copy of your media for offline viewing.

Loyola Media has been extensively tested in the browsers listed below and is known to work properly. While we expect that Loyola Media should work in most modern browsers, we cannot guarantee the quality of your experience if you elect to use a non-listed browser.

PlatformInternet ExplorerFirefoxChromeSafari
Windows 9+ 21+** Yes** Yes
Mac - 21+** Yes** Yes
iOS - - - Yes*
Android - - Yes* -
Linux - 21+** Yes** -

*On a secure site like Loyola Media, newer versions of Firefox and Chrome may block content that isn't loaded securely. In this case, you can use the shield icons (located in the browser's address bar) to allow the browser to load the content from kaltura.com or media.luc.edu.

Absolutely! Loyola Media uses a HTML5 player for those users who have HTML5-enabled browsers, but will automatically switch to Flash player if HTML5 is not available.

Check your internet browser, make sure that it is up to date, or try another browser software (Internet Explorer, Firefox, Chrome).

Upload the file from a computer with a wired internet connection, as Wifi can be unreliable at times.

If your file is larger than 2gb, we recommend that you use a video file compressor to shrink the file size with little loss of quality in the resulting online audio/video. Compression software is installed on all DMS lab computers.