Desktop Services is comprised of three key areas, Desktop Support, Desktop Engineers, and PC Refresh.

Desktop Support provides remote and onsite support for university owned faculty/staff Windows and Mac desktops and laptops, printers and mobile devices. They also assist with email, software configuration, and troubleshooting technical issues.

Desktop Engineers create and update the desktop and laptop standard images for faculty/staff and public access (lab) computers. They also package and deploy software as well as deploy OS and software updates. They maintain Software Center which is used to deliver approved software on demand.

PC Refresh ensures that faculty and staff have up-to-date computing technology and a learning environment that allows technology-enabled work using a standardized process to enable seamless and easy replacement of computers with cost-efficient methods. 

Desktop Team

Valerie Boudas
Client Tech Analyst
Granada Room 240

Paul Cashman
Software Support Engineer
Granada Room 202

Giorgio Costa
Senior Client Tech Analyst
Granada Room 240

Arci Jimenez
Senior Client Tech Analyst
Granada Room 240

Peter Mai
Senior Client Tech Analyst
Granada Room 240

Sean Obrock
Senior Client Tech Analyst
Granada Room 241

Mauricio Orellana
Client Tech Analyst
Granada Room 240

Kelly Tran
Senior Client Tech Analyst
Granada Room 240

Chuck Zelinski
Manager
Granada Room 242