Loyola University Chicago

Information Technology Services

Desktop Services

Desktop Services is comprised of three key areas, Desktop Support, Desktop Engineers, and PC Refresh.

Desktop Support provides remote and onsite support for university owned faculty/staff Windows and Mac desktops and laptops, printers and mobile devices. They also assist with email, software configuration, and troubleshooting technical issues.

Desktop Engineers create and update the desktop and laptop standard images for faculty/staff and public access (lab) computers. They also package and deploy software as well as deploy OS and software updates. They maintain Software Center which is used to deliver approved software on demand.

PC Refresh ensures that faculty and staff have up-to-date computing technology and a learning environment that allows technology-enabled work using a standardized process to enable seamless and easy replacement of computers with cost-efficient methods. 

Desktop Team

Ted Brockly
Client Tech Analyst
Granada Room 240

Bill Christides
Client Tech Analyst
Granada Room 240

Giorgio Costa
Senior Client Tech Analyst
Granada Room 240

Mike Daly
Software Support Engineer
Granada Room 250

Arci Jimenez
Client Tech Analyst
Granada Room 240

Steve Kim
Manager
Granada Room 242

Max Lushchan
Senior Software Support Engineer
Granada Room 250

Peter Mai
Client Tech Analyst
Granada Room 240

Rudy Marin
Software Support Engineer
Granada Room 250

Sean Obrock
Senior Client Tech Analyst
Granada Room 241

Chuck Zelinski
Senior Client Tech Analyst
Granada Room 240