Loyola University Chicago

Information Technology Services

Service Portal

Service Desk

The ITS Help Desk has changed its name to the “ITS Service Desk” and launched a new self-service tool. The Service Desk provides tech support by phone, email, or online assistance via the Service Portal 24/7.

Connect to the new Service Portal on the ITS home page by clicking on any of the three buttons labeled: “Report an Issue,” “Make a Request,” or “Find Answers.”

ITS Service Portal (Available 24/7)

OptionsExamples
Make A Request Add a user to a shared mailbox or network drive, Set up a new phone, Schedule classroom/event support, etc. 
Report An Issue Computer won't turn on, Wi-fi not working, Email is not behaving as expected, etc.
Find Answers Password Reset Procedures, Set up email on mobile devices, etc.

Switchboard Assisted Service 
To assist the switchboard operators during peak calling times and provide 24/7 routing, Loyola has launched a new interactive voice response system which will enable callers to be automatically routed to their desired destination without having to wait for an operator. Callers still have the option to speak with a live person during business hours.  The goal is to reduce wait times for calls to be routed to the correct department, person, or service.

For full time staff and faculty, if you would like to hear how your name is pronounced, confirm your extension information, or additional names that you are known by, you may call 773-508-7676 to listen to the system responses.  If you would like any of your information updated, email itsservicedesk@luc.edu so we may update the system with your information.

Other Support Contact Information

Telephone: 8-4ITS, 8-4487, or (773) 508-4487   

Email: itsservicedesk@luc.edu

Check out Service Desk Support Hours.